FOUNDATIONS OF IT SERVICE MANAGEMENT

Note: This book is available in several languages: Dutch, English, French, Spanish.

Foundations of ITIL and its predecessors have become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its
place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.
This version has now been upgraded to reflect ITIL V3. Written in the same concise way and covering all the facts, rea
ders will find that this title succinctly covers the key aspects of the ITIL V3 upgrade.
The ITIL V3 approach covering the ITIL Lifecycle is fully covered. In addition those who are familiar with the Version 2 process approach will be delighted t
o discover that this new edition of Foundations of ITIL has split out all the processes and describes them in detail. This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management d
ay-to-day operations.
This title covers the following:
PART 1: THE ITIL SERVICE LIFECYCLE
Lifecycle phase: Service strategy
Lifecycle phase: Service design
Lifecycle phase: Service transition
Lifecycle phase: Service
operation
Lifecycle phase: Continual service improvement
PART 2: FUNCTIONS AND PROCESSES
Introduction to Functions and Processes
Functions and Processes in Service Strategy
Functions and Processes in Service Design
Functions
and Processes in Service Transition
Functions and Processes in Service Operation
Functions and Processes in Continual Service Improvement
....and much more!