ITILR 4 DIRECT, PLAN, IMPROVE GLOSSARY (DPI) COURSEWARE

This is the universal module, that is a key component of both, ITIL 4 Managing Professional and ITIL 4 Strategic Leader streams.
It is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improvin
g team. It provides individuals with the practical skills necessary to create a ''learning and improving'' IT organization, with a strong and effective strategic direction.
The module covers the influence and impact of Agile and Lean ways of work
ing, and how they can be leveraged to an organization''s advantage.
It will provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility.
Accredited training for the ITIL
Managing Professional modules is mandatory to enable full understanding of the core material. All modules have ITIL 4 Foundation as a pre-requisite.